Above and Beyond Comes Standard
Dedicated Customer Service
You Can Count On
Running a testing lab is full of unexpected challenges. When problems arise, you can trust that our industry-leading customer service team is ready to help. Whether you need to validate a new method, troubleshoot a problem, or place a last-minute order, our team is ready to go above and beyond!
Customer Testimonials
"Your staff jumped right on the issue, reached out to Agilent and got the issue fixed almost immediately. Great customer service and support after the sale."
Laboratory Director
Aromatic Plant Research Center
"Medicinal Genomics provided help via email, video chat, and even sent someone out to our facility for further help."
Laboratory Manager
Saguaro Testing
"Medicinal Genomics answered all of my questions and was very professional."
Lead Analyst
Steep Hill Mississippi
"All of the MedGen team are always open to questions and receptive to input. I appreciate Heather, Matthew, Nick and Victors help with all of our issues. Thank you!"
Utah Department of Agriculture and Food
"Every time I reach out to you guys to fix an issue, you are fast to respond and are very patient with the questions we have! Your team is incredible and we love doing business with you!"
Lab Technician
DRS Testing
"Heather is amazing. She always help me and respond my emails immediately.
She provide me the solution of the problem that I have and I was able to deliver the results that I expected."
She provide me the solution of the problem that I have and I was able to deliver the results that I expected."
Chemist
Americanna Laboratories
Meet Our Team
Heather Ebling
Director, Applications and Support
Nick Lawson
Field Applications Scientist
Matt Brown
Field Applications Scientist
Blair Beach
Customer Support Manager
Randi Tarricone
Customer Support Specialist